email.complained

When it triggers

This event fires when the recipient reports the email as spam through their email client. This generates a complaint feedback loop report.

Complaint rates are closely monitored by email providers. High complaint rates can lead to domain-wide deliverability issues. The recipient is automatically added to the suppression list.

Payload

{
  "type": "email.complained",
  "data": {
    "email_id": "em_abc123",
    "from": "hello@yourdomain.com",
    "to": "user@example.com",
    "subject": "Welcome to SendKit",
    "tags": [],
    "created_at": "2026-03-02T12:10:00+00:00"
  },
  "created_at": "2026-03-02T12:10:00+00:00"
}

Payload fields

string

Unique identifier of the email.

string

Sender email address.

string

Recipient email address.

string

Email subject line.

array

Tags associated with the email. Each tag has name and value string fields. Returns an empty array if no tags were set.

string

ISO 8601 timestamp of when the email was created.

Getting Started

Emails

Contacts

email.complained

When it triggers

Payload

Payload fields

​When it triggers

​Payload

​Payload fields

When it triggers

Payload

Payload fields